This role involves leading the technical development, implementation, and maintenance of a Customer Relationship Management (CRM) tool built using Microsoft Dynamics 365. The Applications Development Expert will serve as a subject matter expert, designing the architecture, developing the solution, integrating it with other systems, and providing training to Baltimore County employees. The primary focus is on creating a CRM for the Department of Economic and Workforce Development, but the role also includes broader responsibilities for the organization's Microsoft Dynamics platform.
Location: Maryland, United States
Responsibilities:
- Serve as a subject matter expert (SME) for CRM design, architecture, and implementation in Microsoft Dynamics.
- Define the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.
- Develop a CRM solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development's needs, including customizations and configurations.
- Develop and implement Microsoft Dynamics solutions and train others to do the same.
- Gather and document requirements from non-technical business users.
- Translate business requirements into effective system requirements and functional design documents.
- Collaborate with business analysts, project managers, and other technical staff.
- Assist with data migration tasks to and from the Microsoft Dynamics CRM solution.
- Prototype and demonstrate recommended solutions to users.
- Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems.
- Provide ongoing technical support and training for end-users.
- Perform quality assurance and testing to ensure the solution meets end-user needs.
- Assist with project planning, scheduling, and deployment of new CRM features.
- Direct the day-to-day administration, support, maintenance, and monitoring of the Microsoft Dynamics CRM solution.
Required Skills & Certifications:
- Bachelor's Degree in Engineering, Computer Science, Information Systems, Business, or a related field.
- 7 years of experience in the IT industry.
- 3 years of experience as a technical expert in an IT organization.
- 3 years of experience developing in Microsoft Dynamics.
- Proficiency in Microsoft Dynamics 365 CRM development and customization.
- Experience with Javascript, C#, .NET, and Web Services.
- Knowledge of Dynamics 365 APIs and SDKs.
- Understanding of Customer Relationship Management solutions.
- Experience with SQL, database management, and data migration techniques.
- Strong communication skills and ability to work in a team environment.
- Problem-solving skills.
Preferred Skills & Certifications:
- Master's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle).
- Strong understanding of CRM data modeling, workflows, and user interface customization.
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps).
- Familiarity with Microsoft SharePoint.
Special Considerations:
- None specified.
Scheduling:
- 40 hours per week. Specific scheduling details not provided.
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