This role involves leading the technical development, implementation, and maintenance of a Customer Relationship Management (CRM) tool built using Microsoft Dynamics 365. The Applications Development Expert will serve as a subject matter expert, designing the architecture, developing the solution, integrating it with other systems, and providing training to Baltimore County employees. The primary focus is on creating a CRM for the Department of Economic and Workforce Development, but the role also includes broader responsibilities for the organization's Microsoft Dynamics platform.
Location: Maryland, United States
Responsibilities:
- Serve as a subject matter expert (SME) for CRM design, architecture, and implementation in Microsoft Dynamics.
- Define the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.
- Develop a CRM solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development's needs, including customizations and configurations.
- Develop and implement Microsoft Dynamics solutions and train others to do the same.
- Gather and document requirements from non-technical business users.
- Translate business requirements into effective system requirements and functional design documents.
- Collaborate with business analysts, project managers, and other technical staff.
- Assist with data migration tasks to and from the Microsoft Dynamics CRM solution.
- Prototype and demonstrate recommended solutions to users.
- Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems.
- Provide ongoing technical support and training for end-users.
- Perform quality assurance and testing to ensure the solution meets end-user needs.
- Assist with project planning, scheduling, and deployment of new CRM features.
- Direct the day-to-day administration, support, maintenance, and monitoring of the Microsoft Dynamics CRM solution.
Required Skills & Certifications:
- Bachelor's Degree in Engineering, Computer Science, Information Systems, Business, or a related field.
- 7 years of experience in the IT industry.
- 3 years of experience as a technical expert in an IT organization.
- 3 years of experience developing in Microsoft Dynamics.
- Proficiency in Microsoft Dynamics 365 CRM development and customization.
- Experience with Javascript, C#, .NET, and Web Services.
- Knowledge of Dynamics 365 APIs and SDKs.
- Understanding of Customer Relationship Management solutions.
- Experience with SQL, database management, and data migration techniques.
- Strong communication skills and ability to work in a team environment.
- Problem-solving skills.
Preferred Skills & Certifications:
- Master's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle).
- Strong understanding of CRM data modeling, workflows, and user interface customization.
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps).
- Familiarity with Microsoft SharePoint.
Special Considerations:
- None specified.
Scheduling:
- 40 hours per week. Specific scheduling details not provided.
...Coffee Prairievilleon Airline Hwy. is looking for a FULL-TIME BARISTA! PJ's Coffeebaristasare trained to be experts in making our... ...we do so that our customers continue to be excited about their experience when they visit us. We are experts in our craft and...
Wells Fargo is seeking a Lead Analytics Consultant to join the Financial Crimes Analytics, Monitoring and Surveillance Team to support the... ...receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin...
Quality Control Operator needs 2years' experience Quality Control Operator requires: First shift, M-F 7:30 to 4:00 with overtime Quality control Inspection Quality Control Operator duties: Required to lift weigh up to 26 pounds without lift assistance...
...of re-usable liquid launch vehicle, this is your opportunity!RECOVERY ENGINEER I/IIThe Recovery Engineer position will initially be... ...requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms...
...valuable asset, time. Responsibilities If you are driven to succeed, you should join SP+. We are looking for safe Overnight Valet drivers with warm smiles who enjoy interacting with people. Work with our knowledgeable and caring team members who want to see...