Job Description

Customer Service:

• Welcome all customers with a smile and warm greeting.
• Maintain awareness of customers and greet within 10 seconds.
• Create a personalized experience for all customers. Engage in conversation that goes beyond normal formalities .
• Know customer names and drinks, working hard to develop customer relationships 30 seconds at a time.
• Maintain a friendly, outgoing, helpful, and happy demeanor with all customers.
• Work with a sense of urgency.
• Consistently inform customers of all new items and promotions.
• Look for creative ways to upsell add-on items (flavor, whipped cream, extra shots, etc.).
• Be aware of inventory that needs to be sold and work hard to sell it.

Quality Drink Making:

• Know the full extent of Ridge Coffee’s menu and consistently make each drink with care according to the recipe.
• Work quickly and efficiently when making drinks.
• Consistently pay attention to espresso shot times and steam perfect milk according to the drink ordered.
• Pay attention to the details of drink presentation, creating the best product for each customer.
• Know the coffee and where it is from.
• Understand the meanings and significance of Certified Organic and Fair Trade coffee

Teamwork & Cleanliness:

• Be a team player.
• Show up to shift with a great attitude.
• Remain respectful, considerate, and supportive of all team members.
• Set fellow baristas up for success.
• Work hard and have fun with team on shift.
• Complete Daily and Weekly shift duties.
• Maintain a clean and organized workspace behind the counter.

Policies & Procedure:

• Arrive promptly to every shift, 5 minutes before shift start so that you are prepared for work fully when you clock-in.
• Maintain a professional and clean appearance by arriving in dress code with a clean and correct apron.
• Be aware of all Barista Updates, New Merchandise Updates, and Store Updates from your Manager.
• Count your drawers with care and strive for 100% accuracy in all cash handling.
• Be knowledgeable of all discount policies

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