Responsible for managing the receipt, verification, labeling, storage, documentation, and security of all camera repair supplies/parts. Deliver exceptional customer service by promptly responding to inquiries via telephone or email, focusing on providing comprehensive product information and resolving non-technical issues.
ESSENTIAL JOB FUNCTIONS: DUTIES AND RESPONSIBILITIES
List the primary job duties and responsibilities. Identify between three and eight primary duties and responsibilities for the position and be specific about exactly what the employee is expected to do.
Provide needed parts to repair technicians and contractors timely
Assist in determining order levels and also parts return and/or recovery
Work with external customers on parts order issues and/or procurement
Provide phone or online support in assisting contractors
Monitor Accessories Website and Process
Maintain Inventory
Process orders and communicate to the customer
Fulfill all parts orders that are received by authorized service centers and consumers
Assist with organizing and maintaining all physical parts locations and create labels as needed
Assist in conducting monthly inventory of all camera parts locations
Assist in the disassembly of camera parts as required
WORKING CONDITIONS
If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, etc.
Works on-site in an office/facility
Overtime may be requested due to business needs
PHYSICAL REQUIREMENTS
If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods, lift heavy objects regularly, do repetitive tasks with few breaks, and so forth.
Sitting, standing bending required
Lifting upwards of 50 lbs.
Qualifications include:
High School Diploma or GED
1 yr + Parts room experience preferred
Administrative Skills
Strong attention to detail
Japanese speaking a must
Excel and word
Inventory Skills
Customer Service
Excellent customer service abilities
Proficiency in providing comprehensive product information
Ability to effectively manage camera repair supplies/part
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