Change Manager Job at Inherent Technologies, Jackson, MI

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  • Inherent Technologies
  • Jackson, MI

Job Description

Position: Change Manager

Location: Jackson, MI* Onsite

Job Description:
Leading the change management activities within a structured process framework.

Designing the strategic approach to managing change and support operations that fall within the domain of change management.

Evaluating the change impact and organizational readiness to limit potential risk.

Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase.

Evaluating the risk of change and providing actionable guidelines on reducing the impact.

Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk.

Conduct post-implementation reviews to assess the decisions and performance related to the change request.

Review and record requests for change (RFCs)

Categorize change requests

Prioritize changes according to business objectives

Manage the transition of changes from the development team to operations

Accept or reject RFCs

Convene the change advisory board (CAB) meetings

Coordinate the building, testing, and implementation of changes

Mediate conflicts related to the change where necessary

Create and circulate the change schedule

Maintain all change documentation (policies, procedures, templates, etc.)

Produce management reports

Knowledge in related ITIL processes including incident management, problem management, Configuration Management

Minimum 3-5 years experience handling change management process with experience in Servicenow Tool

ITIL Certification

Job Tags

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