Job Description

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. 

Purpose

Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you’ll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. This role will support our Water Operations in Downey and Apple Valley, CA, as well as our Electric Operations in Lake Tahoe, CA. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.

Accountabilities

• Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
• Generate and manage service orders, providing customers with updates on service requests
• Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
• Handle routine cash drawer management and balance transactions at the end of each day
• Support both water and electric operations by addressing region-specific customer queries and service needs
• Perform other responsibilities as requested by leadership to support overall team objectives

Education and Experience

• High school diploma or equivalent required
• 3+ years of experience in a call center or high-volume customer service environment
• Ability to manage a large volume of calls with professionalism, patience, and efficiency
• Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
• Bilingual in English/Spanish a plus
• Previous cash handling experience is a plus, demonstrating your attention to detail
• Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
• Valid state driver's license

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

• Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
• Annual bonus and merit increase eligibility
• Company sponsored pension program, life insurance, and short-term & long-term disability
• Employee Stock Purchase Program 
• Free Employee Assistance Program & Headspace account
• 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days 
• Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
• Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Compensation

Expected pay: $16.78 - $20.00 per hour

Full salary range: $16.78 - $25.17 per hour

*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. Base pay for this role is expected to fall within the min to mid-point. 

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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