Job Description

The Director of Operations will work with the Operator to fulfill our Purpose, Vision, and Mission by building a High Performing Leadership Team to accomplish monthly and annual sales and profit goals.

• Plan short and long term for the business and hold 70+ team members and high level leaders accountable to measuring, reporting, and achieving results.
• Uphold Chick-fil-A standards, policies, and values in the restaurant on a day to day basis.
• Influence talent growth by providing coaching, performance feedback, evaluations, and recommendations for development and promotions.
• Maintain a strategic partnership with the Human Resources Executive to ensure all staffing needs are met and all director positions are filled.
• Support Restaurant Marketing Executive to represent the business in the local market through community relations.
• Ensure accurate and timely inventory orders, schedules, and payroll submissions.
• Ensure all inspections and events are planned for and executed according to standard.

Requirements:

• Previous Chick-fil-A experience is highly valuable
• 5+ years of previous experience working in high-volume, fast-paced, high stress, guest-focused environment
• Bachelor’s degree from an accredited college or university preferred
• Professional in appearance, communication, and actions
• Self-directed and driven leader who demonstrates respect, honesty, and integrity
• Adapts quickly, handles ambiguity, and keeps composure in a high pressure, urban setting
• Go-getter who continuously improves, communicates clearly, and motivates others with enthusiasm, positivity, and energy
• Willing to adapt work schedule to meet the demands of the business
• Has high emotional intelligence and self-awareness
• Possesses a willingness and desire to serve and learn - has a growth mindset

Benefits:

• $70K to $85K starting salary plus monthly bonus
• 401k matching
• Paid Vacation
• Health, Dental, and Vision Insurance Plans
• Tuition Reimbursement
• Health and Wellness monthly reimbursement
• Free meals with every shift and access to discounted catering pricing
• Professional development opportunities
• 100% paid for Associates, Bachelors, or Masters degree program
• Leadership classes at the Support Center

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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