Role Overview:
Acts as the City’s primary liaison to Esri Support Services to ensure timely and efficient resolution of software issues, bugs, and service requests.
Responsibilities:
Log, track, and manage Esri technical support cases.
Liaise between internal technical teams and Esri engineers.
Document resolutions, known issues, and lessons learned.
Maintain support history and communicate updates to stakeholders.
Qualifications:
Bachelor’s in GIS, IT, or related field.
2+ years working directly with Esri Support or similar service desk.
Familiarity with Esri support ticketing systems.
Excellent communication and documentation skills.
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