Job Description

The Sleep Inn & Suites is looking for an energetic individual to run our housekeeping dept. As a highly visible member of the property’s Leadership Team, the Executive Housekeeper serves as a key support resource to the operation.

Working in close partnership with other department heads, the Executive Housekeeper will ensure that the highest standards for cleanliness, safety, and sanitation are maintained throughout the hotel. They will ensure that guest requests are responded to promptly, and they will direct their team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.

The Executive Housekeeper will be accountable for managing and coordinating the resources, tasks, requirements, systems, and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

Core Job Duties:

• Monitor and evaluate all housekeeping/laundry department daily activities.
• Establish and review departmental standards, guidelines, and objectives.
• Oversee administrative processes such as departmental staffing, training, and budgeting to ensure proper planning and organization.
• Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service, and guest satisfaction at all points of contact.
• Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness, and a clear understanding of objectives and priorities.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist and document instances of guest or employee incidents.
• Approve and process vendor invoices and perform other accounting-related functions as necessary.
• Maintain the integrity of the hotel’s compliance with the company’s safety and security programs, particularly for HazMat, Bloodborne Pathogens, MSDS, and OSHA.
• Ensure adherence to all company and brand policies, practices, procedures, and guidelines.
• Maintain and communicate an up-to-date body of knowledge regarding the proper use of and maintenance of laundry equipment, chemical usage, and care of linens.
• Make recommendations and implement necessary changes to meet and exceed company objectives and enhance service and operational efficiency.
• Work with Chief Engineer in executing projects related to floor care, deep cleaning, and routine maintenance of public spaces, guest rooms, back-of-house areas, pool, and grounds.
• Maintain ongoing communication with hotel department heads regarding the specific and overall condition of rooms and public spaces.
• Support effective Energy Management programs as directed.
• Anticipate and follow through on guests’ service needs.
• Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns, or issues in a timely and helpful manner.
• Perform other duties as needed and as directed by General Manager, and Front Office Manager.

Required Attributes:

• A minimum of 2 years’ previous Housekeeping department leadership experience, including successful management of a large or small staff and focus on exceptional guest service.
• Exceptional service orientation, with a keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow-up and attention to detail.
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends, and holidays.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must be able to stand, sit, or walk for an extended period.

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