Job Description

The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).

 

We are looking for a Presales Solution Architect with experience in Google GCP, CCaaS, or UJET to join our dynamic GTM team. In this role, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions. By leveraging your technical acumen with AI self-service solutions and creative problem-solving skills, you will craft intuitive user experiences that drive seamless customer interactions, enhance caller satisfaction, and optimize transaction completion—infused with the perfect balance of flair and personality.

What You'll Be Doing

• Lead Self-Service demo builds and customer sales presentations
• Provide input to overall strategy for Google CCaaS solution architecture
• Define requirements and business specifications to drive technical design and estimation

What You'll Bring to the Role

• 3+ Years of Industry Experience working with Contact Center Technology
• 1+ Years of Technical Experience with IVA, Generative AI and Advanced Speech Systems
• 1 to 2 years Google GCP Customer Experience/CCaaS Suite design and architecture experience
• Experience in managing large multi-site contact center implementations
• Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop
• Experience in writing technical design specifications for IVA and Speech applications
• Experience in developing call flows for complex applications
• Successful track record of solutioning speech applications for contact center operations
• Strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications
• Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture
• Strong business analysis, requirements, design and documentation skills
• Ability to communicate both functional and technical concepts to the client
• Bachelor's Degree

What You Can Expect

• Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
• Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

Job Tags

Remote job, Full time, Work experience placement, Work at office,

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