Job Description

This position is expected to work onsite in San Francisco, CA.

The Manager, Incident Command is a pivotal management role within Infrastructure Services, primarily responsible for managing and overseeing the operational aspects of incident response. This role ensures that all incident management processes are executed efficiently and effectively, aligning with the organization's strategic goals and compliance standards. Key responsibilities include directing the incident command team's response to emergencies such as Information Technology (IT) disruptions and security breaches, ensuring rapid and coordinated actions to minimize impact and restore normal operations. The manager also leads, mentors, and develops the incident command team, fostering a high-performance culture through targeted training and performance management.
Additionally, this role involves continuously evaluating and improving incident response procedures and protocols to enhance the effectiveness and efficiency of responses. The Manager, Incident Command serves as the primary point of contact during incidents, ensuring clear communication across the University, senior leadership, and external stakeholders. The Manager, Incident Command is also responsible for the thorough documentation and reporting of all incident details and response actions, analyzing incident trends, and preparing detailed reports for strategic decision-making by senior management.

The Manager, Incident Command will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Manager, Incident Command will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $159,000 - $238,500 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Job Tags

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