Job Description

Microsoft Dynamics 365 Functional Consultant

Remote

• Must have very good communication skills.
• Exposure to CE sales module is a must.
• They should have some experience with Omni Channel and Contact Center.
• This is a senior role, a minimum relevant experience is 10 years.

Roles and Responsibilities

• Lead functional workshops with customers, document requirements, and design appropriate solutions
• Work with the Education Team to deliver and create super users and end users training, as needed
• Help customers define and document processes when there are no processes in place
• Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client's organizational processes

• Create and lead on functional and solution design and specification documents
• Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
• Interact with project and program managers to manage, report and mitigate risks and issues
• Lead and deliver internal sessions on best practices and new functionality and features
• Advise customers on best practices for CRM processes and user interface components

• Work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations

Qualifications and Skills

• 3+ years of Dynamics 365/Dynamics CRM
• Omni-Channel and Contact Center experience is a plus
• Exposure to/knowledge of Dynamics 365 F&O is a plus
• Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
• Ability to lead functional teams within multiple projects with both onshore and offshore resources
• Hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 enterprise with focus on presales/business development as well as engagement delivery
• Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems
• Ability to act as a lead and able to demonstrate clear approach to methodology as well as functional capabilities
• Excellent communicator with ability to operate within cross functional team
• Expected to be flexible with time and capable of working in a process-oriented environment
• Extensive professional experience within an IT consultancy environment
• Extensive hands-on experience as either a CE functional lead and/or CE senior functional consultant
• At least 8 end-to-end full life cycle implementations of Dynamics 365
• Experience with SharePoint integration with CRM
• Exposure to Azure DevOps or other similar enterprise planning and delivery tools
• Excellent client facing skills e.g. verbal, client demonstrations, deliver training at all levels of within an organization
• Advanced use of Microsoft Project, Excel, Word, Azure DevOps, SharePoint, and Visio
• Ability to work on Agile/Waterfall project delivery
• Excellent understanding of Microsoft PowerAutomate, PowerApps, CDM, and PowerBI
• CRM Certifications required

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