Job Description

Information Technology Strategies, Inc. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Oracle Training Specialist to work for our company.

Summary: 

• Client Agency is Defense Logistics Agency.
• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Conducts user maintenance tasks including the creation, deletion, and modification of users and user-defined lists.
• Troubleshoots advanced functional, technical, and integration issues with DAI.
• Diagnoses and responds to user connectivity issues such as browser incompatibility, network issues, JRE, and Oracle UPK client setup.
• Completes configuration management tasks and make recommendations for improvements to ITIL processes.
• Provides FAQ solutions and support for DAI PMO Help Desk SOP, including ITIL recommendations.
• Documents Customer Help Desk SOP and DAI Client Support Instructions related to Oracle DBA event/incident resolution.
• Supports DAI production help desk tickets, ensuring mitigation and closure within 24 hours.
• Develops and delivers FAQ Solution Documents, DAI PMO Helpdesk SOP, and Customer Help Desk SOP.
• Provides functional, technical, architectural, and compliance support for each DAI capability area including Oracle Applications modules and reporting.
• Supports user-based training events, create training material, user guides, FAQs, and Knowledge Based articles.
• Conducts training events through various delivery methods ensuring effective end-user training.
• Prepares and delivers CBT materials ensuring effective end-user training.
• Sets up and maintains environments for training, testing, and conducting process mocks.
• Creates and maintains online system help utilizing Oracle User Productivity Kit (UPK) tool.
• Ensures DAI Help Desk support contractor staff is fully trained on processes and standards related to DAI Help Desk support.

Requirements: 

• Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
• Must have 7+ years experience supporting Oracle EBS workforce training.
• Deep experience with functional, technical, architectural, and compliance understanding of DAI capability areas including reporting.
• Experience with Oracle Applications module(s) supporting DAI capability areas.
• Expertise in Oracle Applications-based technical development and deployment.
• Experience in maintenance and enhancement of technical components for current and future releases of the Global Model.
• Experience in developing Systems Engineering Management Plans (SEMP).
• Experience in training material creation, user guides, FAQs, and Knowledge Based articles.
• Experience in conducting training events and preparing CBT materials.
• Experience in setting up and maintaining environments for training, testing, and process mocks.
• Experience with Oracle User Productivity Kit (UPK) tool.
• Experience in supporting DAI Help Desk and executing the Program's use of ConfigSnapshot.
• Experience supporting DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform or higher.

Work With Us

IT-Strat is a technology consulting company that holds various contract vehicles including best in class vehicles. IT-Strat has supported multiple clients including the Department of Homeland Security (DHS), Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE via both prime and meaningful subcontracts). Additionally, IT-Strat has prime contracts with Defense Information Systems Agency (DISA), Defense Logistics Agency (DLA) and many others. We maintain relationships with multiple large businesses.

IT-Strat was established in 2002. We are a certified Woman Owned Small Business. IT-Strat also successfully graduated as an SBA 8(A) company. It was an 8(a) company from 2008 through 2017 and currently still has 8(a) contract vehicles.

Benefits We Offer: 

• Four Medical/Vision options including an HSA plan
• Dental and Orthodontia plan
• Vision Materials plan
• Paid Life, Short-Term Disability, and Long-Term Disability
• 401K Retirement Program with company contribution
• Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave
• Semi-monthly pay cycle

Information Technology Strategies (“IT-Strat”) is an Equal Employment Opportunity employer, and it is our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, and any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. IT-Strat is committed to actively capitalizing on the diversity of skills, talents, and perspectives of our employees.

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