Italian Speaking Reservations Agent:
The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides.
Main duties and responsibilities:
Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
Track all reservations on-request and provide the customer with an effective support
Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
Dealing with customer complaints in a professional manner
Ad-hoc tasks as assigned by the Team Leader
Requirements:
Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word
Fluency in Italian (C2) and English (C1)
Good sales and/or customer service skills from previous job experience
Excellent communication skills written & spoken in the required language
Ability to work in a fast-paced environment
Good team player with ability to build and maintain strong relationships
Word processing skills be able to type 25 WPM
Working Schedule and contract;
For this particular role, Centrecom has salary scales, the below is a detailed breakdown on the salary progression:
Basic Salary:
1st month of employment ( Training & Practice ) - EUR 5.60 per hour
From 2nd month of employment EUR 7.61 per hour (Including COLA 2023)
From 7th Month of employment EUR 7.87 per hour (Including COLA 2023)
Following an additional 6 months and based on performance - EUR 8.34 per hour (Including COLA 2023)
Language Allowance:
Italian EUR 1020 annually paid in monthly installments
KPI (Performance) bonus:
Up to EUR 2,500 yearly this is based on performance and eligible after 6 months
Contract Type:
Indefinite
Working hours:
Operating hours are Monday to Sunday from 0700-1900. Shifts may vary from 4hrs up to 12 hrs.
Benefits;
Full Training
Basic Health insurance- following 6 months of employment
Career Progression opportunities
Mobile schemes
Gym packages included
Relocation: will assist as much as possible. They will also discuss this during the interviews.
In-house canteen serving different healthy food with affordable prices
Monthly events
Free on-site parking
Staff discounts in over 50 local businesses
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