Job Description

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 🤔

Intercom is looking for a curious and motivated senior financial analyst to join the FP&A team in San Francisco. Serving as a strategic partner to our Global Sales and Finance teams, this individual will play a supporting role in developing reporting and insights to help us hit our topline and bottom line targets, assist in the planning process, and assist in other FP&A ad hoc analyses. As a senior financial analyst, you’ll collaborate with teams across the entire company and have the opportunity to inform and influence key strategic decisions.

A senior finance analyst at Intercom will develop a strong understanding of subscription based businesses and SaaS metrics such as ARR, Churn, and Net Revenue Retention. Additionally, you will play a key role in helping build the foundation for developing actionable insights to take our company to the next level.

This is a great opportunity to impact the trajectory of a fast growing company.

What will I be doing? 🚀

• Run monthly and quarterly Sales performance models and Tableau Dashboards, prepare regular updates on performance vs. plan
• Analyze the sales business, evaluate relevant data to identify trends, risks, and opportunities
• Facilitate in investigating variances by sales channel, region, and customer segment to identify business trends 
• Partner cross functionally with our Sales, Marketing, and Corporate Finance teams in aligning on our Company forecast and performance trends
• Dive deep into cohort level performance to understand drivers of performance and assist our product, marketing, and sales teams at identifying areas of growth
• Execute on monthly reports around ARR and productivity for the CEO, CFO, President, and other key executives 
• Synthesize and report on changes in the marketing funnel to enhance our understanding of their impact on company performance
• Evaluate rationale for sales discounting and be part of the approval process
• Benchmark our growth and financial metrics to comparables in the industry

What skills do I need? 📖

• Proven track record of supporting the build out actionable analysis with moderate supervision
• Experience building cross functional relationships within Sales, Marketing, and Analytics orgs. Preferably prior experience in Sales or GTM FP&A.
• BA or BS/MS degree with strong academic record, preferably in a quantitative discipline
• Minimum of 2-4 years experience in a quantitative, finance role with experience analyzing common SaaS reporting metrics
• Strong communication skills and experience presenting analysis to Finance leaders
• Demonstrated ability and curiosity to pick up new technical skills quickly
• Proficient in Excel/Google Sheets, Salesforce, Tableau, Adaptive or similar forecasting tools
• Intermediate knowledge of SQL is required
• Must understand key business drivers, ability to communicate financial implications/business impact and provide recommendations

Benefits 😍

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $129,500 - $150,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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