Job Description

SOC Analyst (Level 3)

Role: Senior Security Analyst - Zscaler SASE Technical Support and XDR-Based Managed Detection and Response Analyst

Job Type: Full-time

Location: Fully Remote

Job Summary:

We are seeking a skilled Senior Security Analyst with expertise in providing technical support for Zscaler Secure Access Service Edge (SASE) clients as the primary responsibility, and supporting security event triage and investigation as part of our Managed Detection and Response (MDR) service powered by Extended Detection and Response (XDR) technology as the secondary responsibility. The ideal candidate will have a strong background in Zscaler SASE solutions, proficiency in XDR technologies, and experience in incident response and threat detection.

Responsibilities:

• Serve as the primary point of contact for technical support for Zscaler SASE clients, assisting with configuration, troubleshooting, and optimization of security policies and controls within the Zscaler platform.
• Complete Zscaler training and certifications (provided by our partnership with Zscaler)
• Monitor and analyze security events and alerts generated by  XDR platform to identify potential security threats and anomalies across client environments, providing support for security event triage and investigation as needed.
• Assist in conducting security event triage and investigation to assess the scope, impact, and severity of security incidents, leveraging XDR capabilities for comprehensive threat detection and response.
• Collaborate closely with clients and internal teams to respond to security incidents, contain threats, and implement effective remediation actions based on XDR insights and recommendations.
• Contribute to the development and refinement of security playbooks, standard operating procedures, and response plans for efficient security incident handling within the XDR environment.
• Stay informed about the latest threat intelligence, security trends, and XDR technologies to enhance threat detection and response capabilities within the MDR service.
• Provide guidance and knowledge sharing to junior security analysts, fostering a culture of continuous learning and improvement within the security operations team.

Qualifications:

• Bachelor's degree in Computer Science, Information Security, or a related field or relevant experience.
• 5+ years of experience in cybersecurity, with a focus on Zscaler SASE solutions, XDR technologies, incident response, and threat detection.
• Proficiency in network security, cloud security, and endpoint security technologies, with hands-on experience in utilizing XDR tools for threat detection and response.
• Relevant industry certifications such as CISSP, CISM, Zscaler certifications, or XDR platform certifications are a plus.
• Strong analytical, problem-solving, and communication skills, with the ability to multitask effectively in a dynamic and client-focused environment.
• Demonstrated expertise in client technical support delivery, security incident management, and collaboration within a managed detection and response context.

If you are a seasoned security professional with a focus on providing technical support for Zscaler SASE clients and supporting security event triage and investigation using XDR technology, we encourage you to apply for this challenging and rewarding role.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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