Job Description
Student Success Coach (Educational Services) - District
Application Deadline
Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time. 10/24/2024
Department: Educational Services (D)
Position Type: Support Staff (Classified / Confidential)
Student Position Type
Student Employment Location/Department
College/Campus: District
Physical location of the position: District
If off-site, please specify location.
Employment Type: Full-Time
If Part-Time, indicate the number of hours per week
Position Length: 12-month
Salary Range: Grade M
Salary Amount: $6,742 - $8,204
Salary Type: Monthly
Is this position categorically (grant) funded? Yes
If categorically (grant) funded, date funded through: June 30, 2026
Department Specific Needs:
Job Description
Basic Function: BASIC FUNCTION:
Under the supervision of the area administrator, performs case management of select student populations, implements interventions, and makes referrals for at-risk students in order to improve student success.
Education: EDUCATION:
An Associate's degree is required. A Bachelor's degree is preferred. Degree(s) must be from an accredited institution.
Experience: EXPERIENCE:
Two years of work experience in serving and providing educational services to at-risk students in a higher education environment is required. Experience in developing and implementing support programs for at-risk students is also required. Experience in planning and implementing cultural and educational trips and excursions is preferred, as well as experience in caseload management.
KNOWLEDGE OF:
- Educational challenges experienced by at-risk, first-generation, low-income college students;
- Student success and retention strategies;
- Non-cognitive, affective assessment practices;
- Policies and procedures in higher education;
- Transfer process;
- Matriculation requirements;
- Effective case load management;
- Effective communication skills; and
- Effective event/activity planning and implementation practices.
ABILITY TO:
- Understand, interpret and apply college policies, rules and regulations;
- Utilize technological tools to track student cohorts and to prioritize coaching services;
- Understand oral and written instructions;
- Deal effectively with a diverse college community;
- Communicate in a friendly and helpful manner;
- Maintain effective relationships with students, faculty, staff and the community;
- Understand at-risk student needs and make appropriate referrals.
Licenses/Certifications: LICENSES/CERTIFICATIONS:
None
Other: COMMITMENT TO DIVERSITY:
Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.
CONTACTS:
Co-workers, other departmental staff, faculty, students, parents, public agencies, and public school districts.
WORKING CONDITIONS:
Must be available and willing to participate in on-campus social and educational activities as well as serve as a chaperone on one-day and overnight educational trips and cultural excursions.
PHYSICAL DEMANDS:
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. Will require occasional travel.
ENVIRONMENTAL ELEMENTS:
Employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employee may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Duties and Responsibilities: REPRESENTATIVE DUTIES (Illustrative Only):
1. Manages a caseload of 250 or more at-risk community college students.
2. Schedules and proctors standardized assessments designed to identify caseload students' behaviors, attitudes and beliefs that contribute to success in college.
3. Maintains and updates records of caseload students to be able to respond to needs at various times during the academic term.
4. In collaboration with K-12 and external social services agencies, assists in identifying and recruiting select at-risk students for participation in targeted student support programs and initiatives.
5. Participates in the intake process for student support programs and initiatives by reviewing applications and verifying eligibility.
6. Develops and delivers workshops on topics designed to assist at-risk students acclimate to a college environment such as: integrating into the college culture, availability of academic and student support services, appropriate behavior for the college classroom, interaction with faculty, and other pertinent topics.
7. Maintains organized files of documents pertaining to the program/activity and its participants including documentation of student interaction and progress, transcripts and other student records deemed appropriate.
8. Coordinates with faculty regarding student attendance, behavior or other activities that might become obstacles to student success.
9. Acts as the main liaison between participating students, faculty, counselors, and administrative staff; involves conducting general follow-up via telephone and e-mail related to inquiries received.
10. Contributes in the process of monitoring the caseload students' academic progress throughout the academic year and serves as an advocate and a troubleshooter for caseload students who are facing obstacles to their academic progress.
11. Utilizes motivational strategies to help caseload students persist in college.
12. Collaborates with Institutional Effectiveness to develop and deliver presentations pertaining to the outcomes of targeted student success interventions.
13. Collaborates with college support and academic services such as Outreach, Counseling, Admissions & Records, Tutorial Services, Student Financial Services, Disability Resource Center, Transfer Center, and equity programs including EOP&S, Puente, T3P, TRiO-SSS, to maximize resources and services to students.
14. Attends regional and national conferences and training associated with best practices in student success.
15. Participates in District-provided in-service training programs.
16. Develops and maintains effective and supportive working relations with all stakeholders.
17. Performs other duties, related to the position, as assigned.
Duties and Responsibilities - Continued:
Duties and Responsibilities: - Continued
Conditions of Employment: CONDITIONS OF EMPLOYMENT:
SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.
HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve
months. There is no limit to the number of days of sick leave which may be accrued.
FRINGE BENEFITS: The college provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit. Employees working less than 20 hours per week are not eligible for this benefit package.
The work location and assignment within a job classification is determined by the District and may be subject to change.
All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.
The Riverside Community College District is an equal opportunity employer and recognizes the need to provide reasonable accommodations to employees with disabilities. For more information, contact (951) 222-8039.
The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Dr. Lorraine Jones, 3801 Market St., Riverside, CA 92501. Telephone Number is: (951) 222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only: Monday - Friday: 8:00 am - 5:00 pm
Required Applicant Documents: Resume or Curriculum Vitae
Cover Letter
Associate or Equivalent Transcript
Other Document:
Optional Applicant Documents: Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Other Document:
Effective Employment Date: Anticipated Start Date December 2024
Application Deadline: 10-24-2024
Special Comments: ************************************************
IMPORTANT NOTICES:
* Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.
* An application will not be considered complete unless all Required Documents are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.
* Paper applications and supporting materials WILL NOT be accepted!
* Letters of reference must be non-confidential and submitted electronically when applying on-line.
* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.
* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Human Resources and Employment Relations at (951) 222-8595 for assistance.
Application Types Accepted: Classified/Management/Confidential Application
To apply, visit:
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About Riverside Community College District
The Riverside Community College District through its three colleges—Moreno Valley College, Norco College, and Riverside City College supported by the District Office—serves and enriches its diverse communities by offering certificates, degrees, and transfer programs that help students achieve their educational and career goals. RCCD is one of the top-ten employers in the Inland Empire. Over 3,000 employees serve as faculty, classified professionals, managers and administrators, at the District and its colleges. RCCD employees enjoy:
Competitive Wages: Exceeding the typical salaries and hourly wages for similar higher education positions in the same geographical area.
Employer Paid Benefits: A range of benefits are offered depending on job classification. These include paid holidays, vacation, sick leave, bereavement, sabbaticals and catastrophic leave programs. Continuing education opportunities, work-life consulting, counseling services, legal resources, retirement plans, and financial planning assistance. The district pays 100% of the premiums for the employee and legal dependents on one of the three medical plans and the dental PPO plan. Employees also receive a $50,000 ... life insurance policy for themselves. Associate Faculty and Part-Time employees are also eligible for benefits with pro-rata premiums.
A Great Environment: RCCD and its colleges are located in the growing Inland Empire of Southern California. The climate is warm and pleasant with year-round access to a variety of world-famous amusement parks, entertainment venues, beaches and mountain resorts, shopping centers, museums, diverse cultural centers, affordable housing and a wide assortment of community events.
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Job Tags
Hourly pay, Holiday work, Permanent employment, Full time, Part time, Work experience placement, Night shift, Monday to Friday,