Job Description

Job Title: Network Engineer
Location: Hudson, NH (100% Remote - NE Region)
Job type and Duration: Contract

Our client, a major Telecommunications provider, is looking to hire a Network Engineer to support their team in Hudson, NH

The Network Engineer is responsible for activation support and troubleshooting operational issues for Advanced Voice Products: Business Voice-Edge (BVE), PRI and SIP Trunks. Acts in compliance with industry and company technical requirements, standards, policies and procedures. Works under general supervision, may require training and detailed instructions for assigned task.

Responsibilities:

• Primary Install Call-Queue phone support to Field Technicians, Vendors and Customers for installation of advanced voice products.
• Provision and activate all Advanced Voice Product Equipment and identify voice boot-files and correct firmware.
• Knowledge of and ability to navigate across all Comcast Voice platforms: SCOUT, BACC, Salesforce, OrderPath, Webtop, SIMON, Workbench, Century, MSP, DRW, Don River and Broadsoft.
• Identify and configure BVE features: Hunt Groups, Auto Attendants, Time Schedules, Busy-Lamp field and Shared Call-Appearance.
• Product knowledge to make changes to features and settings in the configuration through CLI commands or GUI.
• Ability to successfully identify WAN or LAN network issues and the Comcast Demarcation.
• Work with customers to ensure cutover of phone service is successful and assist in over the top VoiceEdge customer acceptance
• Isolate, troubleshoot and resolve basic network issues by correlating real-time diagnostics from network equipment
• Understanding of test call routing: BVE call-flow and features; successful inbound/outbound call using PRI and SIP Debug.
• Collaborates with both internal and external departments to resolve any order discrepancies or network-related issues.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Adequately documents technical solutions and quickly escalates critical issues to provide the most effective resolutions.
• Follows procedures to maintain service Mean Time to Repair (MTTR) within regional or contractual standards.
• Opens and updates service tickets in the database/tracking system.
• Provides knowledge and guidance to junior team members.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
  
  
  
  Experience

  Bachelor's Degree or Equivalent in Engineering
  2 years of related experience
  
  Compliance experience preferred

We are an Equal Opportunity Employer and value the benefits of diversity in our workforce . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying please contact us directly.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 90864832
• Position Id: 24-00551

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