Training and Support Specialist (Remote, Night shift) Job at LegalMatch.com, Philippines

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  • LegalMatch.com
  • Philippines

Job Description

Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling appointments for our sales team.

Your responsibilities include:

  • participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements

  • conducting onboarding activities to ensure smooth transition for new hires

  • providing guidance and support to new team members, helping them acclimate to their roles and the company’s processes

  • serving as a resource person for answering questions and addressing concerns during the onboarding period

  • conducting training activities as needed

  • qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members

  • assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience

  • making outbound calls to potential customers with the goal of consistently delivering agreed targets

  • scheduling consultations between contacts/prospective customers and members of our Sales Team

  • inputting information accurately into our system

  • representing the company in the best way possible when conversing with contacts

  • ensuring all calls are done based on standards and requirements of the company

  • delivering reports accurately and on a timely basis

  • participating and documenting processes and improvement initiatives

Requirements

  • With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience
  • Experience working w/ any CRM Tools (Salesforce is a plus but not required)
  • Experience with MS Office Tools
  • With prior experience with training, onboarding, and recruiting
  • Strong people skills
  • Excellent listening and verbal communication skills
  • Has a strong broadband internet connection
  • Has a designated professional and quiet workspace
  • Amenable to working on a graveyard shift

As an agile company, we're seeking a trailblazer who personifies the following qualities and traits:

  • Proactive, adaptable and flexible
  • Highly professional
  • Willing to go the extra mile to achieve desired outcomes
  • Highly collaborative
  • Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

Job Tags

Remote job, Flexible hours, Shift work, Night shift,

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