ITIL Incident Manager Job at NTT DATA Services, Washington DC

Yy9UZ3lZeGNBZXA2VWVWYXdtY0tMT05xNlE9PQ==
  • NTT DATA Services
  • Washington DC

Job Description

Req ID:  301485  

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Incident Manager to join our team in Washington, District of Columbia (US-DC), United States (US).

Day to Day Job Duties:

  • Effectively serves as ITIL Incident Manager
  • Guides support teams with the identification, troubleshooting, and resolution processes of Incident Management
  • Executive Level communication, organizational, and motivation skills
  • Attends and provides assistance in the coordination of troubleshooting bridges for all priority incidents (from low-priority to Crisis)
  • Works closely with all departments and day-to-day operations personnel to document outage updates
  • Assist in identifying trends and create reports as necessary. 
  • Hosts Major Incident bridges during major incidents working with department heads/leads to work towards major incident resolution
  • Guides technicians in fully documenting their assigned tickets to show all work performed in order to pass SLRs

 

Basic Qualifications:

  • Active Interim Secret clearance required
  • Bachelor’s Degree or  equivalent combination of education and work experience
  • Minimum 3 years of relevant work experience to include, business analysis experience, and technical writing/editing experience


Preferred Qualifications:

  • ITIL Foundations-level certification
  • Six sigma experience
  • Related technical certifications in data networking, mid-range and mainframe OS and hardware architecture, storage systems, database, or software design a plus
  • Thorough knowledge of IT concepts, strategies, and methodologies
  • Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives
  • Extensive knowledge of Process and IT service management concepts
  • Experience in technical problem solving and crisis management concepts
  • Ability to promote a team environment
  • Executive-level communication skills

 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is Min: $45,216 - Max: $94,200. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

 

#FEDSEC

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Tags

Temporary work, Work experience placement, Interim role, Remote job, Flexible hours,

Similar Jobs

Tekvivid Inc

ETL Developer - W2 Only Job at Tekvivid Inc

 ...W2 Requirement!! Looking for a Senior Informatica Developer Location: Mechanicsburg PA Experience: 6 years Preferred Skills...  ...: Experience in Informatica PowerCenter development and ETL processes. Strong proficiency in PL/SQL and experience with Oracle... 

Get It Recruit - Real Estate

Real Estate Salesperson - Remote |WFH Job at Get It Recruit - Real Estate

Role Description: We are seeking a Licensed Real Estate Agent for a remote position. As a Licensed Real Estate Agent, you will play a crucial role in guiding clients through the process of buying and selling residential and commercial properties. Your responsibilities... 

ESPO Engineering Corp

Telecom network engineer Job at ESPO Engineering Corp

 ...Job Title: Network Engineer Location: Hudson, NH (100% Remote - NE Region) Job type and Duration: Contract Our client, a major Telecommunications provider, is looking to hire a Network Engineer to support their team in Hudson, NH The Network... 

McDonald's Corporation

Project Manager, Strategic Programs Job at McDonald's Corporation

 ...McDonalds growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core... 

KCI Telecommunications

Data Center Lead/Foreman Job at KCI Telecommunications

 ...Responsibilities Leading a team of 6-10 techs Work with various cable that include but are not limited to: twisted pair, coax, power...  ...low voltage, Category 5, Category 6, single and multi -mode fiber optic cables. Pulling, placement, termination, testing, and...