Job Summary
At Ocado Client Services, we are responsible for providing the aftercare support of Ocado's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.We are looking for a Major Incident Manager who will be responsible for driving the restoration of our Technology services. Delivering communication of incidents across our business and customers. You will be an ambassador for Incident Management and will identify and maintain key relationships with internal and external stakeholders to continually improve the reputation of Ocado and Incident Management.
We operate 24/7 365 globally and this role will be part of the team in the Americas and will require working in a day shift pattern including weekends.
Accountabilities
Skills, Experience and Qualifications
Essential:Soft Skills:
Behavioral Competencies
DISCLAIMER : This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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