Job Description

Waialae Country Club has an opening for a Casual Racquet Sports Court Attendant/Instructor at our private, beachside Club; Home of the Sony Open in Hawaii!


The Racquet Sports Court Attendant/Instructor is responsible for maintaining the Club's racquet sports facilities; ensuring a clean and safe environment for members/guests; and providing high-quality instruction to players of all skill levels. This is a casual position, which will be scheduled less than 20 hours per week.

• Maintains working knowledge of tennis/pickleball (scoring, rules, code of conduct, etc.).
• Performs routine court maintenance such as removing leaves from tennis/pickleball courts; daily brushing of tennis/pickleball area; putting court furniture in proper area per opening/closing procedures; and maintaining a neat, clean and safe environment. 
• Monitors play at the tennis/pickleball courts; Enforces tennis/pickleball rules and regulations; and enforces policies and procedures of The Club. 
• Provides tennis/pickleball lessons as assigned by the Director of Racquet Sports.
• Under the direction of the Director of Racquet Sports, assists in weekly/monthly/annual schedule of events and clinics to maximize court time usage. 
• Facilitates tennis/pickleball play and fills-in when requested by members (only while on duty). 
• Acknowledges members and guests as they arrive and leave the pro shop.
• Responds to member inquiries and questions; answers pro shop phone line; and maintains member/guest register.
• Helps market Club events.
• Processes retail sales and assists Director of Racquet Sports with maintaining inventory. 
• Assists with daily billing to members accounts; keeps accurate log of cash sales and reconciles with the accounting department. 
• Under the director of the Director of Racquet Sports, plans and organizes junior tennis clinic programming; and manages attendance log. 
• Stocks adequate supplies on-hand: towels, toiletries, bottled beverages, etc.
• Performs opening/closing routine per operating schedule and assures Hale Ohana Ola facility is secured. Operates and reports malfunctions of the alarm system.
• Operates night lights efficiently.
• Informs the Director of Racquet Sports when repairs are needed and submits work orders to the maintenance department.
• Maintains current knowledge of Club tennis/pickleball activities (i.e, events, Jr. programs, etc.,). 
• In conjunction with the Director of Racquet Sports, creates tennis/pickleball related content for The Club's monthly member newsletter.
• Performs other duties as assigned by the Director of Racquet Sports.

Qualifications:

• High School Diploma or GED; and/or 6 months of related experience and/or training; or equivalent combination of education/experience.
• Instructors must have experience playing tennis/pickleball with a player rating of 3.5 or greater
• Knowledge of the USTA Friend at Court (Handbook of Tennis Rules and Regulations); or equivalent combination of education/experience.
• Must have excellent communication and customer service skills.
• Must have the ability to perform general administrative duties including filing, phone etiquette, and data entry.
• Must have the ability to use Windows software, Microsoft Office products and Point-of-Sale system.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Must have CPR/First Aid Certification.
• Must be able to lift and/or move up to 50 pounds.
• Preferred: Certification as a Racquet Sports Professional from RSPA, PTR, USTA, PPR, etc.

Starting Pay Rate: $15.00 per hour plus lesson commissions.

• Complimentary employee meals
• Golfing privileges
• Free parking
• Holiday bonus
• and more!

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